This policy clearly explains how DHK8 collects your personal information, why it is retained, and how it is kept secure. We believe your data belongs to you — we only keep the minimum information necessary to provide our services.
Six core principles that protect your privacy
DHK8 never sells your personal information to advertisers or third parties. Your name, phone number, and email will never be passed on to any marketing company — under any circumstances.
Zero Data SalesEvery piece of data sent from your browser to dhk8's servers is protected by SSL 256-bit encryption. Payment details, passwords, and personal information are all encrypted in transit.
Bank-Grade SecurityYour data is stored on secure, internationally certified servers. Payment card details are never held on our servers — mobile banking data is handled within the secure systems of the respective provider.
Encrypted storageTo view, correct, or delete your stored data, submit a request to our support team. dhk8 will fulfill your request as promptly as possible within the bounds of its legal obligations.
User controlsDHK8 only collects data that is genuinely necessary to deliver its services and meet legal obligations. Requesting or retaining unnecessary information goes against our policy.
Data minimizationIf there is any reason to believe your data security has been compromised, dhk8 will notify you and the relevant authorities as quickly as possible and take steps to resolve the issue.
Transparent CommunicationBy using the DHK8 website or app, you are considered to have read and accepted this privacy policy. The policy is written to ensure all users can understand it easily. If you have any questions, please contact our support team via live chat.
This Privacy Policy ("Policy") governs the DHK8 Platform (www.dhk8.best) and its mobile application. This policy describes how dhk8 collects, uses, stores, and protects the personal information of its users.
This policy applies to the following:
"Personal information" refers to any data that can directly or indirectly identify you — such as your name, phone number, email address, national ID number, or device information.
DHK8 collects different types of information at different stages. These are outlined below by category:
Full name, date of birth, mobile number, email address, country of residence, and preferred currency. This information is provided at the time of account registration.
A photo of your National ID or passport, along with a selfie. This is collected before withdrawal as required by law.
Deposit and withdrawal amounts, dates, and payment method names. Mobile banking numbers are stored as part of the transaction record.
Betting history, game play records, and win/loss data. This is retained for account management and dispute resolution purposes.
IP address, browser type, device model, and operating system. Collected automatically for security and fraud prevention purposes.
Records of support conversations conducted via live chat, email, or other channels. Retained to improve service quality and resolve disputes.
DHK8 does not store full credit or debit card numbers. Your mobile banking PIN or password is never requested — please never share such information with dhk8.
DHK8 uses the data it collects for specific purposes, each with a clear reason behind it:
| Purpose | Data Used | Legal basis |
|---|---|---|
| Account Management | Name, phone number, email address | Contractual Necessity |
| Identity Verification (KYC) | NID, passport, selfie | Legal Obligations |
| Payment Processing | Transaction information, mobile number | Contractual Necessity |
| Fraud prevention | IP address, device information, gaming patterns | Legitimate interest |
| Customer Service | Chat records, account information | Contractual Necessity |
| Sending promotions | Email address, phone number | Consent |
| Regulatory Reporting | Transaction and KYC information | Legal Obligations |
Separate consent is obtained before sending any promotional messages. You can opt out of promotional communications at any time without any impact on your account or access to our services.
You have the right to know how long DHK8 retains your data and how it is kept secure:
For security, dhk8 uses:
All data in transit between the server and your browser is encrypted.
Stored data is held in an encrypted database with restricted direct access.
Automated systems monitor for unusual activity around the clock.
Only authorized dhk8 staff can access information, and only when necessary.
The DHK8 website and app use cookies and similar technologies. These are small files stored on your device that help improve the quality of our services.
You can manage cookies through your browser settings. However, disabling essential cookies may affect login and other core functions. The mobile app uses similar technologies in place of cookies that work the same way.
You have a number of rights regarding your data at DHK8. To exercise any of these rights, please contact our support team via live chat or email:
If you'd like to know what information dhk8 holds about you, submit a request. Once verified, you will be provided with a copy of your data.
If any of your stored information is incorrect, you can request a correction. Changes to KYC-verified details may require re-verification.
After your account is closed, you may request deletion of any data that is not legally required to be retained.
You may request that we stop using your data for certain purposes — such as marketing communications.
You can request a copy of the information we hold about you in a structured, machine-readable format.
You have the right to object to the processing of your data for certain purposes. If your grounds are valid, dhk8 will act accordingly.
After receiving a rights request, dhk8 typically responds within 30 days. For complex or multiple requests, it may take a little longer — you will be informed if that is the case.
DHK8 takes the protection of minors (those under 18) very seriously. We do not knowingly collect personal information from anyone under the age of 18.
A date of birth is required at registration, and age is confirmed during KYC verification. If a user is found to be under 18, the account is closed immediately and all collected data is deleted.
If a parent or guardian believes their child under the age of 18 has registered on dhk8, please contact support immediately. Once identity is verified, swift action will be taken.
DHK8 may update this privacy policy when necessary. If significant changes are made, a notification will be sent to your registered phone number or email. Continued use of dhk8 after any changes will be considered acceptance of the updated policy.
If you have any questions or concerns about this policy, please get in touch with us:
Everyone has the right to know where their information goes when using any online service. DHK8 understands this deeply — especially when it involves sensitive data like financial transactions and personal identity. That's why dhk8's privacy policy is written in plain, accessible language — not complex legal jargon.
A common question is whether opening an account means dhk8 notifies your contacts or family members. The answer is no. Your account information remains completely confidential. dhk8 does not share personal data with any social media platform or third party — except where required by law.
Many users find KYC verification a little uncomfortable — submitting a photo of their National ID. However, this is part of international anti-money laundering law and is a standard requirement across all legitimate online betting platforms worldwide. At dhk8, your submitted NID photo is used solely for identity verification — never for advertising, marketing, or any other purpose. The image is stored on encrypted servers and can only be accessed by authorized personnel.
A common concern is receiving too many messages or calls after providing a phone number. When you register with DHK8, separate consent is obtained before any promotional messages are sent. If you feel you're receiving more messages than you'd like, simply let our support team know and they will stop immediately. This will have no effect on your account or services — betting, payments, and everything else will continue as normal.
How long your data is retained after account closure deserves a clear explanation. Under international financial regulations, transaction records must be kept for a minimum of 5 years. After that period, if there is no legal requirement to retain them, dhk8 is obligated to delete the data. There is no reason or intention for dhk8 to hold on to data beyond its expiry.
Many users may not be aware that device information and IP addresses are collected — but this is done purely for your security. If someone attempts to log in to your account from an unfamiliar country, dhk8's fraud detection system can flag it as suspicious. This technology helps protect your account from unauthorized access.
It's worth explaining how data sharing with game software providers actually works. When you play at the Live Casino, the game itself is run on servers operated by Evolution or Pragmatic Play. A session token is sent to those servers — this is not your name or any personal details, but a temporary identifier that becomes invalid once the game session ends. These providers hold international licenses and adhere to their own strict privacy policies.
One last thing — reading a privacy policy isn't just about legal formalities; it's about understanding your rights. DHK8 wants you to use our services with full awareness of how your data is handled. If anything is unclear or you have concerns, our Bangla support team is always available — don't hesitate to reach out. dhk8 treats your privacy as its own responsibility.
How to Request Access, Correction, or Deletion of Your Data
Reach us via live chat or email us at support@dhk8.best. In the subject line, please write "Data Rights Request".
We will verify that the requester is the genuine account holder. This may be done via OTP sent to your registered phone number or through another verification method.
Let us know clearly what you need — whether that's viewing, correcting, deleting, or restricting the processing of your data.
You will typically receive a response within 30 days. If a case is more complex and requires additional time, you will be notified in advance.
| Data Type | Retention Period |
|---|---|
| Account and registration information | For the Duration of Active Account + 5 Years |
| KYC Documents | 5 years after account closure |
| Transaction records | 5 Years (Legal Obligation) |
| Betting history | 3 Years After Account Closure |
| Support chat records | 2 years from last contact |
| Promotional Consent | Removed immediately upon withdrawal |
| Session Cookies | Deleted When Browser Is Closed |
| Performance analytics | 2 Years |
Now that you know DHK8's privacy policy, get started with confidence. Keeping your data safe is our responsibility.